Our team is available via WhatsApp, phone, and email. We're with you from booking through to the final whistle.
Fastest response. Dedicated support agent for every booking. 08:00–22:00 EST.
Phone
+1 (123) 456-7890. Mon–Fri 09:00–18:00 EST. AI agent available 24/7.
support@goalpass.com. Response within 4 business hours.
How do I get my match tickets?
Match tickets are delivered digitally to your email 48–72 hours before kick-off. Log in to your GoalPass account to access them in the Documents section.
Are bookings refundable?
Match tickets follow FIFA ticketing policy and are generally non-refundable. Package bookings have a 48-hour amendment window. Contact us as soon as possible for any changes.
How do I request a visa support letter?
Visit our Plan page or contact your GoalPass support agent via WhatsApp. Visa letters are issued within 3 business days and delivered by email.
Can I add services after booking?
Yes. Browse Hotels, Transfers, and Services at any time and add them to your account. Your GoalPass itinerary updates automatically.